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Is this Amazon email real or a scam?
What fake Amazon emails look like, how to check a real one, and where to report it.
What the fake Amazon emails say
An order you did not place
A confirmation for an expensive item, with a link or number to “cancel”.
“Your Prime membership is expiring”
You are asked to update your payment details through a link.
“Your account is locked”
You must verify your identity and card on a copy of the Amazon sign-in page.
What one looks like
From: Amazon <[email protected]>
Your order has shipped
Your order #112-4478301 for $1,199.00 has shipped. If you did not place this order, call our support team immediately.
This is an illustration built from the common pattern, not a real message. Note the sender address: it contains the brand name but does not end in the company’s own domain.
How to tell a real Amazon email
Genuine Amazon emails come from an amazon.com address, and real messages are also listed in the Message Center of your account. Amazon never asks you to pay with gift cards.
A matching address alone is not proof, because sender addresses can be forged. The reliable check is your own account.
The safe way to check: Open the Amazon app or type amazon.com yourself and look under Your Orders. If the order is not there, it does not exist.
Where to report it
Report it at amazon.com/reportascam. Without an Amazon account, email [email protected].
You can also report it in your mail app and to the FTC.
If you already clicked
Close the page. If you entered your password, change it on the real Amazon website now, and anywhere else you used the same one. If you entered card details, call your bank. The step-by-step guide covers each case.
Not sure about the one in your inbox?
Paste it into the free check with the sender address, and you get a plain answer in a few seconds.